Remote Support

Remote support

For specific support during commissioning, project planning and complex questions, we offer remote support as a chargeable support service at a time agreed with you. Our support staff will be exclusively available to you at this time and will assist you with all your questions by telephone, remote maintenance tool (e.g. TeamViewer) or Internet access. You will thus receive perfect support and online briefings on the products, systems and software, so that a smooth commissioning, configuration or problem solving can be carried out on site
.

Your advantages: Simply book remote support on an hourly basis with your order and benefit from our 'eyes on site' support, by our qualified support team(part number: 16925).

To ensure that our support staff has sufficient time for you, please make an appointment in good time.

If you have any questions about services, please feel free to contact us at any time:

Tel.: +49 2358 905 497

Mail: BURG-GUARD-SUPPORT@burg.biz

Remote maintenance

Via remote maintenance tool a support employee can connect directly to
your PC/notebook. This way we can support you without having to call you to get all the details of the local configuration, so you can continue your tasks quickly and easily.

Our remote support tool does not require any configuration, you
simply tell our support representative the data the software shows you to establish a connection. A fast internet connection is required.

Due to the high security standard the remote maintenance tool is a very secure solution for remote maintenance. Your connection runs over completely secured data channels with 1024 Bit RSA Key Exchange and 256 Bit AES Session Encoding.

Remote maintenance tool (TeamViewer ©)

for download (PC)

For remote control from mobile devices please install the TeamViewer Quick Support (QS) App

P2P remote configuration (BURGvms)

If your devices are already connected to the internet you can easily share access to the device with us. Make sure P2P is enabled and the device is online. Have the access data ready.

The advantage: you do not need a PC or laptop on site to use this service.

On-site support and technical assistance

If remote support is not sufficient, we are also happy to support you on site for commissioning, troubleshooting,
project planning or factory acceptance. To do this, simply make an appointment with our support colleagues. You can choose from two different packages:

  • Daily flat rate with a total of max. 10 hours working and driving time incl. arrival and departure. Appointment as desired (item number: 16930).
  • Flat rate for a total of max. 3 hrs. working time on site. Appointment is made after consultation with us, as we always set these dates separately (item number: 16940).
  • Further offers can be requested individually.

If you have any questions about services, please feel free to contact us at any time:

Tel.: +49 2358 905 497
Mail.: BURG-GUARD-SUPPORT@burg.biz