In order to be able to help you quickly and without complications, we need the following information:

• Product type / item number (label or in the menu of the device under Info)
• Serial number
• Firmware / software version (for IP cameras and recorders)
• Detailed problem description
• Link to images and videos that clarify the problem
• If it is a device-wide problem: A sketch of the system setup
• Contact information and availability, such as phone number and email address for queries

Often it is useful to send pictures and device configurations before calling so that we can help you specifically and quickly. Please send an email in advance with all the necessary information and when we can reach you to: Burg-Guard-Support@burg.biz