Software
Note on updates
Please export the saved device list and save it as a QR code on your smartphone.
- Delete the app before installing the new app.
- Install the latest version of the app from the App Store.
- Import the devices via + ‘SN/Scan’ and tap on the image icon in the top right corner.
- Select the saved QR code to re-import the device list.
EDGE / IE / Plugin usage
Step 1: Check whether the ActiveX filter is enabled
Step 2: Disable the ActiveX filter
BURGcam PRO App
Download des Handbuchs für die BURGcam PRO App Version 3.21
Download_BURGcam_PRO_App_Anleitung (PDF 4 MB)
Note on updates
- Please export the saved device list and save it as a QR code on your smartphone
- Delete the app before installing the new app
- Install the latest version of the app from the App Store
- Import the devices via + 'SN/Scan' and tap on the image icon in the top right corner
- Select the saved QR code to import the device list again.
The cause is usually a lack of time synchronization. Make sure that the camera/recorder is using the same time and time zone as your smartphone.
The app streams the data from the recorder for display. If only high-resolution recordings with high data rates are stored on the recorder, it will take a correspondingly long time for the data to be displayed. Example: Video in HD 1080p from a streaming service also requires a correspondingly good connection.
If the data takes too long to load, e.g. due to poor connection quality, the app will abort the process with a timeout.
Solution: Ensure that your mobile device has a good Internet connection with sufficient data rate. Furthermore, it must also be possible to upload the data from the recorder. Example: If you want to retrieve the data at 8 Mbit/s, your Internet connection must also allow for a corresponding upload speed. Please note: In most cases, upload rates are significantly lower than the download rates advertised by providers.
Push notifications are a service supported by many devices and web tools to inform customers about current events.
If you are not receiving push notifications from our devices, please check the following settings:
- Have you subscribed to push notifications in the app?
- Is the alarm that triggers the push notification activated and is the schedule active?
- Are push notifications allowed in the device's security settings?
- Does the app have the appropriate permissions on the smartphone?
- Is the push notification method for this app set correctly so that messages appear as pop-ups?
- Are you using the latest app?
- Is the device connected to a Wi-Fi network or cell tower and does it have unrestricted Internet access?
- Is Wi-Fi/Internet disabled when the smartphone is in standby mode, or is the app blocked?
- Does the smartphone's filter block the messages as spam?
- Does an antivirus program block the messages?
- Does the operating system block the app and messages in the background to save energy?
- Are push notifications disabled on the device on a timer, e.g., in sleep mode?
Please note that push notifications are delivered by Apple/Android services. We have no influence on their reliability or immediate troubleshooting. Furthermore, there is no verification of receipt of push notifications. Problems you may experience with push notifications on your smartphone in connection with our devices can be caused by restrictions, updates, new/changed protocols, internet outages, etc.
To ensure compatibility with new and changed services and protocols, we update our software as often and as quickly as possible. The development, integration, and testing of new technology requires time. Please check regularly for updates to the app in the respective store.
Wählen Sie > Einstellungen
Select: Notifications
Select: Mail
set up and save.
Example: Push notification when receiving an email.
E-Mail Push Benachrichtigung einrichten
To set up the e-mail function, please refer to the corresponding app instructions:
- Recorder: (SNVR-3842E (PDF) p.105
- Camera:(BWNC-842DBIAE_HB (PDF p.64)
IMPORTANT: A password reset is only possible if the smartphone has an internet connection. An email address for the password reset must have been stored in the recorder beforehand – the recorder does not require an internet connection for the reset. The function is only available for selected devices.
BURGcam PRO App - Passwort Reset
This video shows you how to initialise a camera with a password and integrate it into the BURGcam PRO app:
BURGcam PRO App - Configuration BULLET 3040, DOME 3030
This video shows you how to add a camera with a known password to the new BURGcam PRO app.
Video: BURGcam PRO App - Add camera with known password and change password
Find out how to change the password afterwards.
Video: BURGcam app – initialising the camera after factory reset and assigning a password
Find out how to set up push notifications on your mobile phone.
Find out how to find devices in the network using the BURGcam app and how to integrate them into the app.
Video: Search for devices in the network and integrate them
BURGvms
Add cameras and start live viewing
Configuration -> Devices
Automatic search > Select all > Add
Enter user data > Save
Click on the ‘Modify’ pen symbol
Set device name > Save
Open new view with +
Open live view
Open camera by double-clicking/dragging and dropping
Configuration -> Devices
Select Add
Select P2P / DDNS > fill in > add
Open new view with +
Open live view
Open camera by double-clicking/dragging and dropping
Open live view
Right-click on the device group > New card
Enter name -> Select picture -> Save
Use drag and drop to move the camera into position
Use needles to adjust the field of vision
Optional: Add another map layer
Back to live view
Drag the map into a display window
Start counting people
Select one or up to 4 cameras (addition) - note counting direction
Select the desired reporting period.
Click Query to retrieve the data.
The data is displayed as a line/bar chart (top) and a table (bottom).
The data can optionally be exported and further processed in common programs.
BURGvms IVA Camera Configuration: Trip Wire
Click: Device CFG
Choose: Intelligent analyses
Select algorithm IVA for trip wire
Skip the calibration to the terrain
Mark the evaluation area
Draw the trip wire at the desired location.
Set the sensitivity according to the scene and click Save.
Test the function and optimise the settings by repeating the process
BURGconfig tool
Download the latest version at (external link):Link (Dropbox)
Download the latest version at (external link):Link (Dropbox)